At Watch Collection, we strive to offer a seamless and convenient shopping experience. Our shipping policy ensures clarity and transparency for all our customers.
1. Free Worldwide Shipping
We provide free shipping on all orders, regardless of your location. Delivery is typically completed within 14 working days, with a maximum timeframe of 20 days for select countries.
2. Customs Clearance
We handle the entire customs clearance process for all international shipments. This means you won’t have to pay any additional duties or taxes upon delivery. The price you see on our website is inclusive of all taxes, duties, and fees, ensuring a smooth and hassle-free experience.
3. Order Cancellation and Restocking
Once your order is processed, cancellations are not allowed. We will not be able to cater to any cancellation or refund requests once the order is placed and processed by our warehouse.
4. Delivery Timeframes and Delays
While we aim to ship all products promptly after receiving payment, we cannot guarantee exact delivery dates. Delays may occur due to customs clearance or other unforeseen circumstances. Watch Collection is not liable for any damages or losses caused by delayed shipments.
5. Tracking Your Order
Customers will receive a tracking number via email within 4-5 working days after placing their order. We partner with leading courier services such as DHL, FedEx, USPS, UPS, Canada Post, and more to ensure reliable delivery.
We appreciate your understanding and look forward to serving you with our premium collection of watches!
1. Eligibility for Returns
We accept returns for watches purchased from Watch Collection under the following conditions:
- Defective or Damaged Watches: If you receive a watch that is defective or damaged upon arrival, you may initiate a return. Proof of damage must be communicated prior via email.
- If you receive a watch which is not what you ordered or different from the watch you ordered due to a warehouse processing error.
2. Exclusions from Returns
We do not accept returns in the following cases:
- Customer Dissatisfaction: Returns due to customer dissatisfaction, change of mind, or incorrect sizing of straps will not be accepted.
- Manufacturer's Warranty: Please note that our watches do not come with manufacturer warranties; all products are covered by a 2-year in-house warranty provided by Watch Collection. In case the customer faces any issue with the functionality of the watch, the customer must return the watch back to us at their expense, to an international warehouse address that will be provided.
3. Return Process
- Contact Us: If you believe you have received a defective or damaged watch, please contact us within 48 hours of receiving your order. You can reach us via email at support@watch-Collection.com or through social media channels.
- Return Authorization: Once the return request is approved, we will provide you with a return authorization (RA) number and instructions on how to proceed.
- Return Shipping: Customers are responsible for the cost of return shipping to our international warehouse. The return address will be provided upon request. We recommend using a trackable shipping service or purchasing shipping insurance.
- Inspection and Refund/Replacement: Upon receiving the returned watch, we will inspect it to verify the defect or damage. If approved, you will be eligible for either a refund or a replacement shipment, depending on availability.
4. Timeframe
- Initiating Returns: You must initiate the return process within 7 days of receiving your order.
- Refund Processing: Refunds will be processed within 2-4 business days after receiving and inspecting the returned item.
5. International Orders
- Customs Duties and Taxes: Watch Collection handles customs clearance on behalf of customers for international orders, ensuring no additional duties or taxes are incurred by the customer.
- Delivery Timeframe: Due to international shipping and customs procedures, please allow 8-14 working days for delivery. Please allow for delays due to unforeseen circumstances which may arise during transit.
6. Contact Information
For any further inquiries regarding our return policy or assistance with returns, please contact us using the details provided above.
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